What happens if it goes wrong
The part nobody reads, written to be read
Most warranty pages are written to be technically accurate and practically useless. Here is what we actually cover, in plain words.
10 years
Parts and labor on new installs
Both, not just parts. A lot of companies warrant the part and then bill you a few hundred dollars in labour to fit it.
1 year
On every repair
If the same part fails again inside a year, we come back and there is no charge for the part, the labour or the visit.
100%
Satisfaction guarantee
If you are not satisfied with work we did, tell us. We come back and make it right before anything else happens.
What is covered
- Manufacturer defects in any part we supplied
- Our workmanship on the installation itself
- Refrigerant lost through a leak in a joint we made
- Return visits for the same fault inside the repair warranty period
- Registration with the manufacturer, done by us, so your factory warranty is actually valid
What is not
- Damage from someone else working on the system after us
- Filters, which are a consumable, like wiper blades
- Failures caused by skipped maintenance, which most manufacturer warranties also exclude
- Storm, flood, lightning or rodent damage, which is an insurance matter rather than a warranty one
- Pre-existing ductwork we did not install and were not asked to replace
The one that catches people out
Nearly every manufacturer requires documented annual maintenance to keep a parts warranty valid. Skip it for a couple of years and a claim on a ten-year warranty can be refused, by the manufacturer rather than by us.
The Comfort Club at $19 a month covers the two visits and keeps the paperwork on file, which is the least interesting and most useful thing about it.
How the plan worksMaking a claim
Call (704) 555-0147 and say it is a warranty call. We look up the job, and we do not ask you to find paperwork, because we keep it. There is no separate claims process, no form, and no diagnostic fee on a warranty visit.
Your AC quit. Cold air by tonight.
Two ways to start. Pick whichever suits the state you are in right now.
We call back within 30 minutes during business hours. Licensed H3-XXXXX.