Privacy Policy

This policy explains what we collect when you use this website or contact us, what we do with it, and what you can ask us to do about it. It is written to be read rather than to be legally impressive.

This is a template. Have it reviewed by a lawyer before publishing, and update it to match what your business actually does with data, including any CRM, call tracking or advertising tools you connect.

What we collect

• Details you give us directly: name, phone number, email address, service address, and what your system is doing.
• Basic technical data your browser sends: IP address, device type, browser, and the pages you viewed.
• Analytics data, if analytics is enabled, covering which pages you visited and which buttons you used.

What we use it for

• Responding to your request, scheduling service, and completing the work.
• Sending appointment confirmations, arrival windows and technician details.
• Warranty records and maintenance history for your system.
• Improving the website, by seeing which pages actually help people.

What we do not do

We do not sell your personal information. We do not share it with other contractors, lead brokers or marketing lists. We do not send marketing texts or emails unless you ask us to.

Who we share it with

Only service providers who help us operate: our scheduling software, payment processor, and financing partners when you apply for financing. Each receives only what they need for that purpose. We also disclose information when the law requires it.

How long we keep it

Service and warranty records are kept for the life of the warranty plus applicable record-keeping periods. Enquiries that do not become jobs are removed after 24 months.

Your choices

• Ask for a copy of what we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to delete your information, where we are not required to keep it.
• Opt out of analytics using your browser's Do Not Track or a content blocker.

To make any of these requests, email service@kesslerair.com or call (704) 555-0147.

Cookies

This site uses cookies only for analytics, and only if analytics has been enabled. There are no advertising or cross-site tracking cookies. You can block cookies in your browser settings without breaking anything on this site.

Contact

Kessler Heating & Air LLC, 5210 Old Pineville Road, Charlotte, NC 28217. Email service@kesslerair.com or call (704) 555-0147.