Trent Okafor
2am on a Saturday and an actual human answered the phone. That alone was worth it.
Response from the owner
That is exactly why we staff it that way, Trent. Glad we could get you back up.
From $89 diagnostic, same as any other day
24/7 Emergency HVAC Service in Charlotte
The most common fear homeowners name is not the bill. It is losing heat or cooling during dangerous weather. That is the call we staff for, in July and in January.
The short answer
Emergency HVAC service in Charlotte should not cost more than a scheduled visit. We charge the same $89 diagnostic at 2am as at 2pm, with no overtime, night, weekend or holiday surcharge. A person answers the phone directly, not an answering service.
What you get
- A person answers, 24 hours a day
- No overtime, night, weekend or holiday charges
- Same $89 diagnostic as any other hour
- Common parts carried on every van
- Temporary cooling or heat if the repair needs a part we do not have
- Priority routing for households with infants, elderly residents or medical needs
Questions we get
Is it really the same price at 2am?
Yes. Surcharging people at their most desperate is exactly the practice that makes homeowners distrust this trade, so we do not do it.
What counts as an emergency?
No cooling when it is above 90, no heat when it is below 40, a burning smell, a carbon monoxide alarm, or water actively damaging your home. If someone in the house is elderly, an infant, or has a medical condition, call regardless of the temperature and say so, because it changes how we route.
What should I do while I wait?
Turn the system off at the thermostat so it stops running in a fault state. If it is heat, open interior doors and close blinds on the sun side. If you smell gas or your CO alarm is sounding, leave the house first and call from outside.
Emergency Service customers, in their words
4.9 from 287
Priya Raman
My mother is 84 and lives with us. Called on a Sunday when it hit 99 and the AC quit. I mentioned her age and they moved us up the queue without me even asking twice. Someone was here in under two hours. I will not use anyone else.
Yuki Tanaka
Called at 11pm. No overtime charge. I asked twice because I did not believe it.
Your AC quit. Cold air by tonight.
Two ways to start. Pick whichever suits the state you are in right now.
We call back within 30 minutes during business hours. Licensed H3-XXXXX.